Frequently Asked
Questions

Find answers to our most frequesntly asked questions here. If you can't find what you're looking for, feel free to contact us by our live chat, or by email.

Orders & Support

I need help with my order

If you need help with your order at all, please contact our Enquiries Team through the Contact Form and let us know what's going on.

Do you sell books in different languages?

Do you offer discounts for large purchases?

Can I order a product that isn't on your website?

Still have questions?

Shipping & Returns

Something's wrong with my order

If your item is damaged, faulty, or not what you ordered, we're sorry! Let’s fix that.

Please contact our Enquiries Team through the Contact Form and let us know your order number and what went wrong.

We’ll get back to you quickly to sort out a replacement, refund, or collection.

How much is delivery?

What is your returns policy?

I am not in the UK, can I buy one of your books?

Other...

I've written a children's story! Can you publish my book?

It's wonderful that you've created a children's story! While we're always excited by new creative talent, we currently do not accept unsolicited manuscripts.

Can I submit my illustrations for your books?

Can I work with you?

Can I visit the Make Believe Café?

Can I stock your products in my shop?