Terms and Conditions

Overview

Welcome to Make Believe Ideas! The terms “we”, “us” and “our” refer to Make Believe Ideas Ltd. Make Believe Ideas operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms and Conditions (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. Access and Account

You must be at least the age of majority in your state or country of residence to use our Services. By using the Services, you represent that you have given consent for any minor dependents to use the Services on devices you own, purchase or manage.

You may be required to provide certain information (such as email, billing, payment, and shipping details). You confirm that all information you provide is accurate, current, and complete, and that you have the rights to supply it. You are responsible for maintaining the security of your account and credentials, and for all activity under your account. Accounts may not be sold, transferred or licensed to others.

2. Products and Services

We make every effort to describe and display our products accurately. However, product colours and appearance may vary due to device settings. We do not guarantee that products will fully meet your expectations.

All product descriptions and pricing are subject to change without notice. We may discontinue products at any time, or limit quantities offered to any person, household, region or jurisdiction.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Orders are only accepted once payment has been received and processed. If we cannot accept or need to change/cancel an order, we will notify you using the contact details provided at checkout.

Your purchases are subject to our Refund & Returns Policy. You confirm that your orders are for personal/household use only and not for resale or export.

4. Prices and Billing

Prices may change without notice. The price at checkout (plus any applicable taxes, shipping, handling, or customs charges) is final. Prices shown online may differ from those in physical or third-party stores.

You agree to provide complete and accurate billing and payment information, and to update this as required. By submitting payment details, you represent and warrant that you are authorised to use the payment method provided.

If you are VAT Registered or a Sole Trader and require a VAT receipt, please contact us at enquiries@makebelieveideas.com.

5. Shipping and Delivery

Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control. Once products are passed to the carrier, title and risk transfer to you.

6. Intellectual Property

All content on our Services, including trademarks, text, images, graphics, video, audio, design, and layout, is owned by Make Believe Ideas Ltd, its affiliates, or licensors, and protected by applicable intellectual property laws. You may only use the Services for personal, non-commercial use. No licence is granted to reproduce, modify, distribute, or exploit our content without prior written consent.

7. Optional Tools

You may be provided access to third-party tools through our site, which we do not monitor or control. These are provided “as is” without warranties or liability. Use of such tools is at your own discretion and risk, and subject to the third-party’s terms.

8. Third-Party Links

Our Services may include links or content from third parties. We are not responsible for the accuracy, content, or practices of third-party websites or services. Your interactions with third parties are at your own risk. Please review third-party terms before engaging in transactions.

9. Relationship with Shopify

Our store is powered by Shopify, but all purchases are made directly with Make Believe Ideas. Shopify is not responsible for any aspect of sales or transactions between you and Make Believe Ideas. By using our Services, you release Shopify from any claims arising from your purchases.

10. Privacy

Your personal information is governed by our Privacy Policy. Shopify also collects and processes certain information in order to host and operate our Services. By using our Services, you acknowledge both policies and consent to international data transfer where applicable.

11. Feedback

If you submit ideas, suggestions, reviews or other feedback, you grant us a royalty-free, worldwide licence to use and share it for business purposes. You confirm you have the rights to provide such content, and that it does not infringe third-party rights.

12. Errors, Inaccuracies and Omissions

Occasionally, information on our site may contain typographical errors or inaccuracies. We reserve the right to correct errors, update information, or cancel orders if required, even after submission.

13. Prohibited Uses

You agree not to use our Services for unlawful, harmful, or abusive purposes. Prohibited uses include but are not limited to: transmitting viruses or malicious code, infringing intellectual property, harassing others, providing false information, spamming, scraping, or attempting to bypass security features. We may suspend or terminate accounts that violate these Terms.

14. Termination

We may terminate or suspend your access to Services at any time, without notice, if we believe you have breached these Terms. You remain liable for amounts due up to the date of termination.

15. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for purpose, durability, or non-infringement. Some jurisdictions do not allow these exclusions, so they may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law, Make Believe Ideas, Shopify, and their affiliates, partners, employees, and licensors shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities, arising from your use of the Services.

17. Indemnification

You agree to indemnify and hold harmless Make Believe Ideas Ltd, Shopify, and their affiliates, officers, employees, contractors, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

18. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remainder shall continue in effect.

19. Waiver and Entire Agreement

The failure to enforce any part of these Terms shall not be deemed a waiver. These Terms, together with our policies, constitute the entire agreement between you and Make Believe Ideas.

20. Assignment

You may not assign or transfer your rights under these Terms without prior written consent. We may transfer or assign our rights at any time.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, and you consent to the jurisdiction of the courts of England and Wales.

22. Hosting of MP3 Files

Our website hosts MP3 files accessible via QR codes printed in some of our books. While we take care to ensure files are safe, Make Believe Ideas cannot be held responsible for malware, viruses, or other issues that may occur when downloading or playing these files.

23. Changes to Terms

You can review the most recent version of these Terms on this page. We may update them from time to time, and material changes will be notified where legally required. Your continued use of our Services constitutes acceptance of any changes.

24. Contact Information

Questions about these Terms should be directed to enquiries@makebelieveideas.com.

Make Believe Ideas Ltd
The Wilderness,
Berkhamsted,
Hertfordshire,
HP4 2AZ,
UK.

Tel: +44 (0)1442 874569
Email: enquiries@makebelieveideas.com